How do you keep your patients happy? The Medical Group Management Association (MGMA) published a report showing that almost 80 percent of better-performing practices used surveys to measure…
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Pioneering physician, author, and researcher Tom Ferguson (1943-2006) stated that “whenever the people are well-informed, they can be trusted with their own health. We don’t need doctors or health systems to rule our bodies.” The core of patient-centered healthcare is to engage the patient in decisions about their own care…
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Healthcare is changing rapidly, and so is the need for continuous improvement in healthcare quality. According to the World Health Organization (WHO), the six domains of quality interventions are: Leadership, Information, Regulation & Standards, Organizational Capacity, Models of Care, and Patient & Population Engagement.1 Maintaining quality has been linked to…
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“Handling a disease requires Knowledge… Handling a patient requires Wisdom.” The World Health Organization (WHO) defines health as “A state of complete physical, mental and social well-being, and does not consist only of the absence of disease or infirmity.” According to this definition, for a doctor to be referred to…
Read more »Healthcare is one of India’s largest sectors, in terms of revenue and employment, and the sector is expanding rapidly. It is going beyond its “institutional” role. It is taking a transition from a “Disease-centric” to a “Patient-centric” approach. It is extending its role from treatment to prevention and up to…
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The Patient-Physician Relationship is Health Care’s Touchstone. The patient-physician relationship is fundamental to providing and receiving excellent care in the healing process and to improve disease outcomes. The physician has always been recognized and accepted as the guardian who uses his specialized knowledge and training to benefit patients, including deciding…
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System Audit for Small Hospitals: Suggestions for Following NABH Guidelines for Registration and Out Patients
The NABH guidelines help healthcare organizations to establish objective systems aimed at patient safety and quality of care (1). We describe a system that is applicable to rural and remote hospitals that would improve the quality of care with the limited resources that they have. References to the NABH accreditation…
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