Good communication between health professionals and patients is essential for high-quality health care. According to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient experience survey, communication with physicians ranked fifth out of eight categories in terms of correlation with overall patient satisfaction.1 However, today, finding an effective…
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In a disease-centric approach of medical consultation, the patient comes in with a disease and returns with a diagnosis, while in a patient-centric approach, the patient is diagnosed for the disease and is also understood more as a person, at the end of the consultation. It is documented that in…
Read more »Every patient is UNIQUE. Reason being: Patients are all people, with individual differences The same treatments and actions may not work for every patient Some patients may interpret what you say to them in different ways The Health Belief Model is a well researched description of patients’ beliefs about health…
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Today’s patient is an inquisitive patient. The patient has become a healthcare consumer with demands similar to any other service industry consumer. Knowledge and understanding of the needs of patients and their families now is more crucial than ever in providing exceptional patient service. Key Point: The patient has become…
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Most patients, regardless of health literacy level, prefer the use of plain and simple language when you communicate with them about their medical conditions. “Plain language is easy for patients to read, but sometimes you have to work hard in order to write simply.” -Aniruddha Malpani, MD, medical director of…
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In general, most doctors fall into 2 categories when it comes to patient communication. There is one group which tends to make everything extremely complicated. They use a lot of technical medical jargon, and often will end up mystifying patients by overcomplicating explanations of the disease process and treatment options….
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The importance of communication for health professionals: Guest Blogger Dr. Mohan Lal Jangwal
The modern era is known as the era of information, with “communication” as its main source. Various sources of communication (the best example being media), process and generate the information, though most of the facts that we get to know about someone or something may not be precise. In technical…
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