Healthcare is one of India’s largest sectors, in terms of revenue and employment, and the sector is expanding rapidly. It is going beyond its “institutional” role. It is taking a transition from a “Disease-centric” to a “Patient-centric” approach. It is extending its role from treatment to prevention and up to…
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Today’s patient is an inquisitive patient. The patient has become a healthcare consumer with demands similar to any other service industry consumer. Knowledge and understanding of the needs of patients and their families now is more crucial than ever in providing exceptional patient service. Key Point: The patient has become…
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When a patient says he or she wants to seek a second opinion from another physician, it’s natural to feel somewhat territorial or even offended. However, if you approach second opinions with the right mind set, they can be good for you and for your patients. They also can be…
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As hard-working doctors, it’s not always easy to hear complaints from patients. However, if you can change your mind set so that you view complaints as free advice about how to make your medical practice the very best that it can be, both your business and your patients will benefit….
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When Mrs. Bhatia had swollen, painful knees, her physician made the correct diagnosis of osteoarthritis. While prescribing the standard course of anti-inflammatory medicines for her, he did not provide her with a list of the possible side effects. Mrs. Bhatia also did not tell her doctor that she had been…
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The World Wide Web has become the primary source of medical information for your patients. It’s available 24/7 and provides access to lots of information on healthcare topics—some of which is very high quality. Key Point: Doctor rating sites are becoming more popular. It’s important to encourage open communication with…
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Make Patients Happy: A Simple Alternative to Patient Satisfaction Surveys
How do you keep your patients happy? The Medical Group Management Association (MGMA) published a report showing that almost 80 percent of better-performing practices used surveys to measure…
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