Tag Archives: patient experience

The changing behavior of the Indian patient

By Dr. Shalini Ratan | Published: Jul 2013 Volume: |

Today’s patient is an inquisitive patient. The patient has become a healthcare consumer with demands similar to any other service industry consumer. Knowledge and understanding of the needs of patients and their families now is more crucial than ever in providing exceptional patient service. Key Point: The patient has become… 

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Posted in Practice Management | Also tagged , , , | Volume: | 2 Responses

Create a positive patient experience as the foundation for a successful medical practice

By Jeffrey Chapa, MD | Published: Oct 2012 Volume: |

As the healthcare market becomes increasingly competitive, community-based medical clinics are following the lead of major hospitals and health systems by seeking advantages to separate themselves from their competitors. One area that is receiving more and more attention is that of patient experience. At its core, healthcare is a service… 

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Posted in Business of Medicine, Practice Management | Also tagged , , , , , , , , , | Volume: | Leave a comment

Harness the power of a positive patient experience to build a successful practice

By Aniruddha Malpani, MD | Published: Aug 2012 Volume: |

One of the main reasons that doctors decide to pursue a career in medicine is because they want to help other people. Yet patients often complain that their doctors seem cold and impersonal. This is probably because sometimes doctors feel rushed while caring for a large number of patients, and… 

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Posted in Business of Medicine, Practice Management | Also tagged , , , , | Volume: | 1 Response