Today’s patient is an inquisitive patient.
The patient has become a healthcare consumer with demands similar to any other service industry consumer. Knowledge and understanding of the needs of patients and their families now is more crucial than ever in providing exceptional patient service.
Key Point: The patient has become a healthcare consumer with demands similar to any other service industry consumer. One of the key solutions that can help to improve Patient Satisfaction is “Effective & Empathetic” communication with the patient. This would extend the understanding of the patient beyond the history and symptoms to include values, ideas, beliefs, feelings and concerns.
Patient satisfaction depends on the service provider’s performance in specific areas of service which fulfills the patients’ expectations. This could be the medical expertise of the doctor, modern equipments & procedures, personal care about the patient’s physical and emotional needs, comfortable stay, and communication with the patient and his or her relatives.
A patient demands to know about the...
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