How to speak your patients’ language for clearer communication

Most patients, regardless of health literacy level, prefer the use of plain and simple language when you communicate with them about their medical conditions.

“Plain language is easy for patients to read, but sometimes you have to work hard in order to write simply.”
-Aniruddha Malpani, MD, medical director of Malpani Infertility Clinic in Mumbai, India

Physicians must become bilingual, not in the sense of being able to speak another language, but being able to...