Tag Archives: patient satisfaction

Make Patients Happy: A Simple Alternative to Patient Satisfaction Surveys

How do you keep your patients happy? The Medical Group Management Association (MGMA) published a report showing that almost 80 percent of better-performing practices used surveys to measure…

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Healthcare, Doctor, and the Patient: Guest blogger Dr. Shalini Ratan

Healthcare is one of India’s largest sectors, in terms of revenue and employment, and the sector is expanding rapidly. It is going beyond its “institutional” role. It is taking a transition from a “Disease-centric” to a “Patient-centric” approach. It is extending its role from treatment to prevention and up to… 

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The changing behavior of the Indian patient

Today’s patient is an inquisitive patient. The patient has become a healthcare consumer with demands similar to any other service industry consumer. Knowledge and understanding of the needs of patients and their families now is more crucial than ever in providing exceptional patient service. Key Point: The patient has become… 

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An opinion on second opinions

When a patient says he or she wants to seek a second opinion from another physician, it’s natural to feel somewhat territorial or even offended. However, if you approach second opinions with the right mind set, they can be good for you and for your patients. They also can be… 

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Posted in Business of Medicine, Practice Management | Also tagged , , , , | Volume: | 1 Response

A blessing in disguise: How you can use patient complaints to your advantage

As hard-working doctors, it’s not always easy to hear complaints from patients. However, if you can change your mind set so that you view complaints as free advice about how to make your medical practice the very best that it can be, both your business and your patients will benefit…. 

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Bridging the doctor-patient communication gap

When Mrs. Bhatia had swollen, painful knees, her physician made the correct diagnosis of osteoarthritis. While prescribing the standard course of anti-inflammatory medicines for her, he did not provide her with a list of the possible side effects. Mrs. Bhatia also did not tell her doctor that she had been… 

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Prevention beats cure: What to do about online doctor rating Web sites

The World Wide Web has become the primary source of medical information for your patients. It’s available 24/7 and provides access to lots of information on healthcare topics—some of which is very high quality. Key Point: Doctor rating sites are becoming more popular. It’s important to encourage open communication with… 

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Posted in Business of Medicine, Practice Management | Also tagged , , , , , , , , , | Volume: | 2 Responses