Tag Archives: patient complaints

A blessing in disguise: How you can use patient complaints to your advantage

By Aniruddha Malpani, MD | Published: Aug 2012 Volume: |

As hard-working doctors, it’s not always easy to hear complaints from patients. However, if you can change your mind set so that you view complaints as free advice about how to make your medical practice the very best that it can be, both your business and your patients will benefit…. 

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Posted in Business of Medicine, Practice Management | Also tagged , , , , , , | Volume: | 1 Response

Prevention beats cure: What to do about online doctor rating Web sites

By Aniruddha Malpani, MD | Published: Jul 2012 Volume: |

The World Wide Web has become the primary source of medical information for your patients. It’s available 24/7 and provides access to lots of information on healthcare topics—some of which is very high quality. Key Point: Doctor rating sites are becoming more popular. It’s important to encourage open communication with… 

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Posted in Business of Medicine, Practice Management | Also tagged , , , , , , , , , | Volume: | 2 Responses