Simple call center intervention can improve diabetes-specific outcomes

mdCurrent Conference Report: 72nd Annual Scientific Sessions of the American Diabetes Association

A multifactorial intervention approach that included call center support focused on disease management improved several diabetes-specific outcomes in a pilot study conducted at Apollo Hospitals in Jubilee Hills, Hyderabad, India.

Key Point: An intervention that includes telephone-based counseling and reminders can improve diabetes-specific outcomes.

The research was presented at the 72nd Annual Scientific Sessions of the American Diabetes Association, held in Philadelphia, Pennsylvania, United States.

The investigators noted that recommended goals for diabetes-specific outcomes are dismal in India. For instance, only 20.7% of diabetic patients had a hemoglobin A1c (HbA1c) level <7%, only 15.5% had a blood pressure <130/80 mmHg, only 33.2% had a low-density lipoprotein (LDL) cholesterol level <100 mg/dL, and only...

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