Engaging patients through effective communication

Handshake-With-DoctorGood communication between health professionals and patients is essential for high-quality health care.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient experience survey, communication with physicians ranked fifth out of eight categories in terms of correlation with overall patient satisfaction.1

However, today, finding an effective communication to align the physician-patient relationship has become a serious challenge.

Due to a lack of familiarity with medical terminologies and poor health literacy, patients find it difficult to understand and follow basic health information given to them by a healthcare provider.

Time constraints deprive the physician and staff of having meaningful conversations with their patients. As reported by the Times of India, the “World Medicines Situation 2011” report published by the WHO said that doctors in developing countries, on average, spend less than 60 seconds in prescribing medicines and explaining the regimen to their patients.2

Patient complaints about health professionals frequently focus, not on a lack of clinical competence per se, but rather on a perceived failure of communication and an inability to adequately convey a sense of care.3

A large number of patients leave the consultation without asking questions about things that are troubling them or do not receive what they regard as a satisfactory response.4

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This entry was posted in Practice Management and tagged , . Volume: .


    Posted Nov 2013 at 2:41 pm | Permalink

    Patient safety and education are vital for doctor patient long standing
    relationship. Thorough explanation of side effects, , sparing more time for communication may strengthen the relationship. First win the confidence of patient then every thing follow. Comfort is more important than cure.

  2. drvchacko mammen
    Posted Nov 2013 at 1:57 pm | Permalink

    good secret behind good practice

    Posted Dec 2013 at 12:28 pm | Permalink

    most of busy doctors are lacking in communication skill due to time.
    this article will help to understand important of communication skill.

  4. Dr. Shalini Ratan
    Posted Dec 2013 at 5:40 am | Permalink

    Thanks to All for their valuable time to read the article.

    Articles are Food for Thought. We need to go a long way to bring transformation in Medical Practice.

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